Cracks

Depending on the nature of the damage and the age of the card, you may have to pay a fee of 10€ to have the damaged card replaced. In the case of damage caused by regular wear and tear, you may be issued a replacement card free of charge. Please contact us before transferring the fee if you are not certain whether you need to pay it.

Issuing of replacement cards:
If your UniCard is cracked, you will have to pay a fee of 10€ for a replacement card. To make the replacement card, we need your damaged UniCard, a passport photo, and proof of payment.

1. Payment
   Cash payment:
   It is NOT possible to pay the fee in cash.
   
   Bank transfer:
   Recipient: Albert-Ludwigs-Universität
   IBAN: DE47 6005 0101 7438 5009 55
   BIC: SOLADEST600
   Baden-Württembergische Bank
   Reason for payment: "BA6000246001-" and your matriculation number, e.g., "BA6000246001-1234567"
   
   UniCard office hours:
   It is only possible to pay the fee during office hours with an EC/Debit-card (no Credit Card).
2. Production
   The UniCard office will produce your new card in a few minutes on site during office hours on presentation of the defective card and proof of payment (please be sure to send this by e-mail to: unicard@uni-freiburg.de).
   
   Alternatively, you can also send your defective card to the Uni-Card office by post (please also send proof of payment by e-mail to: unicard@uni -freiburg.de) and collect your new UniCard or have it sent to you.
3. Credit and Access
   If we have the functional old UniCard when the new card is produced, we will transfer the credit and the activated accesses to the new UniCard. If the old card is no longer functional, we will create a document with which you can transfer the credit at the SWFR (Service Point).
   When a new UniCard is issued, all authorisations and access to buildings are automatically transferred to the new card within 72 hours at the latest. The PIN for borrowing from the University Library remains the same. Only the UB account number changes.