Loss

If you have lost your card, we can issue a new one for a fee of 10 Euros. Payment can be made either by bank transfer or by EC/Debit card on site. When paying by bank transfer, it is important that you send us proof of payment (screenshot of the transfer) by e-mail, otherwise we will not be able to produce the card. When paying on site, we can only accept EC or Debit cards. Credit cards or cash are not accepted. Once the fee has been paid on site, we will issue the new card, which you can take with you straight away. Alternatively, we can also send you the UniCard by post.

Lost and found

We receive the lost property cards from the Rempartstraße canteen and the University Library every Monday and then notify all students directly that they can collect their card from us. If you have not received an email from us, then unfortunately the card has not turned up with us.

Blocking

To have your UniCard blocked, please give us your first and last name, your matriculation number, and your matriculation number.

Please note:
It is not possible to have the credit on your UniCard blocked or replaced.

If you use the Studierendenwerk’s (SWFR) "Autoload" method, you can have your card blocked there in person. More information

Issuing of replacement cards:
To make a replacement card, we need a passport photo and proof that you have paid the 10 Euro replacement fee.

Important! Please send the proof of pyament as an e-mail attachment in PDF or JPG format directly to the Uni-Card office.

Please note that no cloakroom locker in the University Library may be occupied at the time of production

1. Payment
   Cash payment:
   It is NOT possible to pay the fee in cash.
   
   Bank transfer:
   Recipient: Albert-Ludwigs-Universität
   IBAN: DE47 6005 0101 7438 5009 55
   BIC: SOLADEST600
   Baden-Württembergische Bank
   Reason for payment: "BA6000246001-" and your matriculation number, e.g., "BA6000246001-1234567"
   UniCard office hours:
   It is only possible to pay the fee during office hours with an EC card.
2. Issuing of the replacement card
   As soon as we have received the proof of payment / screenshot, we can generally make a new card within a week. You can pick it up during our office hours.
   If you bring the proof of payment / screenshot to us in person during our office hours, we can make your new UniCard within just a few minutes. Alternatively, we can also send you the UniCard by post.

Unblocking
If your old UniCard turns up again, you can have it unblocked at the UniCard office (also via email) as long as the new card has not yet been produced.